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R&D Escalation Engineer - Privilege Cloud

Date:  Sep 22, 2022

Israel, Petach Tikva

Job Category:  R&D
Department:  Product & Technology

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets.


What will you do:

We are the Privilege Cloud Infrastructure Team of CyberArk. Our group provides back-end services to all CyberArk applications.

Our group's mission is to protect sensitive assets using an access control layer (authentication & authorization), cryptography, and secure communication while practicing the highest security standards. Our goal is to build and maintain a scalable, fault-tolerant, high-load, distributed system.

We are searching for an outstanding R&D escalation engineer to join us on our journey to provide the best possible support for our customers.


What you need to succeed:
  • ·Leverage your extensive customer support experience to provide feedback to internal teams on how to improve our services
  • Drive customer communication during critical events
  • Drive projects that improve support-related processes and our customers’ technical support experience
  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our service
  • Interact with leading engineers across the company
  • Reproduce and resolve customer issues
  • Write tutorials and other technical articles for the CyberArk’s community


  • Problem solver who enjoys being challenged
  • Knowledge of AWS and Cloud Computing concepts
  • Bachelor’s degree in Science/Technology/Engineering or a related field OR equivalent experience in a technical position
  • Passionate about solving customer facing issues
  • Self-learner, with great technical skills and high attention to details
  • Courageous enough to deep dive into a big project, loves troubleshooting and able to perform efficient root cause analysis
  • Eager to work and collaborate with support and customers to troubleshoot and solve issues
  • Bachelor’s degree in Science/Technology/Engineering or a related field OR equivalent experience in a technical position
  • 3+ years' experience in C++ with the ability to debug code of new features as well as legacy


How will you stand out from the crowd:

  • Experienced with database, in particular AWS Aurora, and database queries
  • Understanding of security best practices and authentication methods (Radius, LDAP, RSA SecureID, Smart cards, Tokens)
  • Experience with System Administration, Domain controllers, Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).

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