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Senior Manager Service Reliability Engineering

Date:  Jun 23, 2022

United States

Category:  R&D

Senior Manager, Service Reliability Engineering 

Who we are:

CyberArk is the global leader in privileged access security, a critical layer of IT security to protect data, infrastructure and assets across the enterprise, in the cloud and throughout the DevOps pipeline. CyberArk delivers the industry’s most complete solution to reduce risk created by privileged credentials and secrets. The company is trusted by the world’s leading organizations, including more than 50 percent of the Fortune 100, to protect against external attackers and malicious insiders. 

What you will do

CyberArk is seeking a Senior Manager Service Reliability Engineering looking to bring their knowledge, excitement, and energy to the team. If you have worked in the cloud leading teams solving scale and process, bringing visibility and maturity to your organization we want you on the team! Driven and excited to innovate is what we need all while allowing you to grow professionally and creating strong relationships that will last a lifetime. 

What you need to succeed:

  • Scale, manage and build a high velocity, high-impact team within the Cloud Engineering organization 
  • Key responsibility for the reliability and performance of our 24x7x365 mission critical services and systems. 
  • Drive the objectives associated with Incident/Problem Management; such as customer communication and Root Cause Analysis reports. 
  • Ensure the overall success of Infrastructure Automation Engineer-centric operations within CyberArk.  
  • Provide team leadership to team responsible for infrastructure architecture, scaling its capacity to meet the demands, optimize performance/cost, and overall compliance.                                
  • Provide direction around operational process, tooling, visibility, and other business-aligned initiatives. 
  • Provide team utilization reports for visibility into the team’s performance and resource availability 
  • Ensure cloud-based architectures meet availability and recoverability requirements 
  • Deep understanding of the latest tech solutions, trends, and ability to dive into the details of the architecture as needed. 
  • Provide coaching and career development to team members and build trust 
  • Work with the Team Leads within the group to identify areas of improvement, prepare architecture road maps, and advocate to the Product Management group. 


How will you stand out from the crowd:

  • B.S. in Computer Science or equivalent experience 
  • Ability to think and lead at a high level, but also capable of working hands on 
  • Minimum 10 year of leading technical teams 
  • Minimum of 7 years of experience with systems engineering and software development 
  • Solid understanding/experience of web services, databases and relating infrastructure/architectures 
  • Excellent Troubleshooting Skills 
  • Experience supporting enterprise-level SaaS products 
  • Prior experience with SCRUM/Agile methodologies Proven ability to effectively work with cross-functional teams. 
  • Security Experience a plus 

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Recruiting agencies or vendors without a valid agreement between the parties are not authorized to (a) send CyberArk unsolicited resumes or candidate data or (b) contact CyberArk employees for the purposes of presenting candidates for employment. CyberArk will only work with recruiting agencies who have a valid agreement with CyberArk and that are specifically invited by CyberArk’s recruiting team to assist with searching for and submitting candidates for a specific position. Any unsolicited resumes or other candidate data submitted to CyberArk will not be accepted and shall be considered CyberArk’s property. CyberArk will not pay any placement or other fees of any kind for any unsolicited resumes or candidate data that is submitted in violation of this policy. CyberArk does not accept liability under any legal theory such as course of conduct, oral agreements, implied contracts, or otherwise based on negotiations with a candidate identified from an unsolicited resume or data in violation of this policy.


CyberArk may, if required by applicable law, implement a mandatory vaccination policy as a condition of employment, subject to reasonable accommodation where required by law.


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