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Cloud Services Excellence Intern

Date:  Sep 9, 2022
Location: 

USA

Job Category:  Cloud Services
Department:  Customer Success

Who we are: 

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook

 

What you will do:

The Cloud Service Excellence Intern will assist in delivery, support, and ongoing activities and success of the CyberArk Privilege and other SaaS products customers.

The Cloud Service Excellence Intern will work with Cloud Service Specialists to assist with the variety of cross-functional tasks focused on improving the overall customer experience and reducing operational overhead. This includes assisting with configuration of the customer environment, securing customer environment using the solution, and proactively working with other teams ensuring the success of the customer and future renewals with CyberArk's Privilege Services.

 

What you need to succeed:

  • Assist Privilege SaaS customers with Service Requests and technical issues 
  • Perform backend work in the SaaS environment, ensuring the redundancy and functionality of CyberArk's SaaS customers 
  • Proactively engage with customers to ensure their success, directly contributing to renewals and customer expansion with CyberArk 
  • Assist in deploying and configuring with the customer the On-Premises Components, and integrating the Service with the customer's environment 
  • Assist in providing the customers support while the Privilege Access Management and Identity Security programs are being executed by the customers and consultants.  
  • Processing and analyzing customer and product usage data in a SaaS environment for the benefit of both customers and CyberArk 

 

How you will stand out from the crowd:

  • University/College student with at least 1 semester remaining until Graduation.  
  • Major studies focused on Computer Science, Information System Security, Computer Networking etc.   
  • Capable of understanding the technical aspects of a complex system. 
  • Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause. 
  • Must have excellent communication skills and a passion for providing world-class service. 
  • Ability and desire to learn products and technologies. 
  • Must be able to work independently as well as with others, as part of a domestic and international team. 
  • Excellent time management, decision making, prioritization and organization skills. 
  • Knowledge of Salesforce is a plus. 

 

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 

 

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