About CyberArk:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow on Twitter via @CyberArk, LinkedIn or Facebook.
 

Job Description:

As a Customer Success Advisor at CyberArk, you are a key part of the Success at Scale team, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Advisor will use their communication skills and product knowledge to drive adoption, identify growth opportunities and secure a successful renewal at our customers.

Responsibilities:

• Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
• Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices.
• Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives for at least one CyberArk product pillar.
• Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
• Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities.
• Guide customers to self-service resources via our customer communities, knowledge base, blog series, and product documentation.

Job requirements:

• BA or equivalent (Computing or related degree)
• 1-3 years relevant work experience in customer success, consulting, project management, support engineering and similar roles
• Previous experience with Cybersecurity, Cloud services and understanding the software development life cycle is highly desired.
• Prior experience with CyberArk Software solutions is an advantage
• Knowledge of at least one of the following technologies is desirable
• Enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
• Windows/Active Directory administration, knowledge of UNIX/Linux, databases
• Experience with scripting, development, DevOps
• Experience with cloud technologies such as AWS, Azure, GCP
• Excellent in business, written and verbal, communication skills
• Self-starter with solid time management and organization skills
• Strong interpersonal skills
• Fluent in English, other languages are an advantage

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