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Customer Success Advisor

Date:  Mar 18, 2023


Job Category: 
Department:  Customer Success

Who we are: 

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook


About this role:

As a Customer Success Advisor at CyberArk, you are a key part of the Success at Scale team, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Advisor will use their communication skills and product knowledge to drive adoption, identify growth opportunities and secure a successful renewal at our customers.


What you will do:

  • Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle.
  • Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices.
  • Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives for at least one CyberArk product pillar.
  • Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team.
  • Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities.
  • Guide customers to self-service resources via our customer communities, knowledge base, blog series, and product documentation.


What you need to succeed:

  • BA or equivalent (Computing or related degree)
  • 1-3 years relevant work experience in customer success, consulting, project management, support engineering and similar roles
  • Previous experience with Cybersecurity, Cloud services and understanding the software development life cycle is highly desired.
  • Prior experience with CyberArk Software solutions is an advantage
  • Knowledge of at least one of the following technologies is desirable
    • Enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
    • Windows/Active Directory administration, knowledge of UNIX/Linux, databases
    • Experience with scripting, development, DevOps
    • Experience with cloud technologies such as AWS, Azure, GCP
  • Excellent in business, written and verbal, communication skills
  • Self-starter with solid time management and organization skills
  • Strong interpersonal skills
  • Fluent in English, other languages are an advantage


CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 


The salary range for this position is $55,000 – $110,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits, as well as equity.



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