Who we are:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow us on Twitter via @CyberArk, LinkedIn or Facebook.

What you will do:

SSE provides technical leadership for our Strategic customers to help ensure their CyberArk Infrastructure is kept optimized and healthy. This is done in a proactive and consultative manner to prevent future issues. This includes guidance on best practices, risk assessments, migrations, and onsite/remote technical support services.

The ideal candidate will have a broad set of technical knowledge, creativity, escalation management and customer focus to deliver world class support to our customers.

Responsibilities:

SSEs will provide various services to our Strategic customers to increase systems availability, resolve issues with creative problem solving capabilities, handle escalation and improve the health of our customers’ environments. SSE will work together with SME's globally to get the right skills to troubleshoot and maintain their solution in accordance to CyberArk best practices.

• Possess deep technical expertise in CyberArk Products
• Gather, document, and analyze client's environment, business objectives, and needs to understand their goals, resolve issues, and ensure use of best practices in their environment
• Demonstrate strong communication skills
• Prioritize and resolve customer and internal escalations
• Participate in projects for customer or internal initiatives while coordinating between internal and external resources
• Conduct training and write support documentation for support organization to leverage on
• Support existing Support Engineers. Ability to provide direction and guidance to process improvements

What you need to succeed:

• Experience in CyberArk Products
• Face-to-face customer engagement skills
• Excellent written, oral and presentation skills
• Troubleshooting knowledge & skills
• Technical writing, presentation and training skills.
• CyberArk/MS/AWS qualification desirable
• Degree qualification or equivalent experience
• Good understanding of ITIL/Service Management 

Technical Qualifications:

• ​Windows Operating Systems: Microsoft Windows Server (2008/2012/2016/2019) and Client Operating System support experience (Windows vista/7/8.1/10/11)
• Good understanding of GPO, OS hardening, OS patching and security
• Good understanding of large IT infrastructure environment i.e. Networking, firewall, WAN accelerator etc
• Knowledge in PKI
• Linux Operating Systems

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