About CyberArk:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centred on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description:

The Delivery Operations Specialist is responsible for the oversight of global operational processes and employing best practices. Primary responsibility includes delivering product licenses and software while ensuring optimal efficiency, revenue, and margin performance post-sales.

The Delivery Operations Specialist helps improve efficiency within CyberArk global delivery operations by implementing and maintaining consistent and scalable processes and building and maintaining customer products database.

The Delivery Operations Specialists work closely with multiple departments across the business internally to ensure quality processes.

Being part of the global Delivery team the Delivery Operations Specialist reports to the Delivery Operations manager and will currently be the only representative in the UK.

Responsibilities:

• Managing delivery of customer software – license generation, and asset creation while working with multiple departments across the business while managing customer data.
• Support internal teams with operations-related questions and inquiries.
• Processing documentation and keeping the knowledge base of operations processes up to date.
• Assist in streamlining day-to-day operations via workflow and process enhancements.
• Dealing with high volume peak periods (end of quarter and fiscal year)

Requirements:

• Experience in managing multiple processes in a high-volume environment.
• Experience in managing post-sale processes.
• Work experience in a technological company, with an emphasis on SAAS B2B
• Working knowledge of Salesforce
• Experience with Microsoft Office
• English is the key language of communication in the team and company.

We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability.

CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.

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