About CyberArk:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit https://www.cyberark.com, read the CyberArk blogs or follow on Twitter via @CyberArk, LinkedIn or Facebook.

Job Description:

As a Enterprise Customer Success Manager at CyberArk you will use your skillset to build key relationship with your customer base to ensure the CyberArk product implementation is completed successfully.

It will be your responsibility to work proactively with customers to use outcome-based reporting and KPIs to show a return on investment. With this in place you will help to grow and build CyberArk’s footprint within your region.

A key part of the role is to partner with sales, SEs and Professional Services to ensure customer needs are met.

You will be a trusted advisor on security and best practices.

Prior experience with CyberArk Software solutions or relevant experience with enterprise applications, security management is an advantage

Responsibilities

• Establish a trusted adviser relationship with your customers and drive key relationships
• Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
• Work closely with the customer to create, define and review success criteria
• Conduct Quarterly business reviews to ensure successful outcomes are being  achieved from CyberArk solutions
• Monitor customer support tickets to ensure SLAs are met
• Track product adoption to ensure high retention rates
• Define success plan for at-risk customers and execute in collaboration with functional team
• Work closely with sales team on contract renewal, upsell, and cross-sell opportunities
• Ability to manage complex customer relationships that may extend across multiple products and regions

Requirements:

• 3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
• Excellent communication and interpersonal skills; ability to build relationships at multiple levels and to work cross the organization to deliver best results for customers and CyberArk.
• Experience working with large enterprise customers (Executive level, CXO)
• Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals
• Knowledge of the various technologies such as Windows, Unix/Linux OS, Oracle/SQL databases, LDAP directories, etc.
• An understanding of security concepts and the development of security roles within organizations
• Prior experience with CyberArk Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions preferred especially in the IAM and SIEM space
• Fluent in German and English

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