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Customer Success Engineer

Date:  Apr 21, 2024
Location: 

India, Hyderabad

Job Category: 
Department:  Customer Success

Job Description: 

 

As a Customer Success Engineer at CyberArk, you are the product specialist of the Success at Scale organization, where you will use your skillset to drive adoption and best practices across a wide customer base. At its core, the Customer Success Engineer will use their communication skills and expert product knowledge to drive adoption, identify growth opportunities and secure a successful renewal at our customers. 

 

Responsibilities: 
 

  • Assist our new customers during the first stages of their product journey. Provide a seamless onboarding experience by collaborating with Professional Services, Sales, and Channel during this important stage of the customer life cycle. 
  • Conduct CyberArk Blueprint sessions to educate and guide our customers programs around Identity Security, and furthermore align their desired business outcomes to our best practices. 
  • Provide consultative and prescriptive guidance to our customers based on their security concerns/objectives for at least two CyberArk product pillars. 
  • Proactively communicate and coordinate with all internal and external stakeholders, to make sure we work together as a team. 
  • Provide a human element to our Success at Scale efforts by supporting targeted customer programs like follow-ups to digital nurtures, sales and support how-to requests, live success sessions, and engagement in our customer communities. 
  • Develop content for the customer community and customer webinar series and present this content to a wide audience of customers and channel partners. 

 

Job requirements: 

  • B. Tech or equivalent (Computing or related degree) 
  • 5-7 years relevant work experience in customer success, consulting, project management, support engineering and similar roles 
  • Previous experience with Cybersecurity, Cloud services and understanding the software development life cycle is required. 
  • Comfortable working with executive level resources at fortune 500 companies 
  • Ability to understand the overarching framework of how all CyberArk products work together 
  • Expertise with at least two of CyberArk products 
  • Knowledge of the following technologies is desirable 
  • Enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations 
  • Windows/Active Directory administration, knowledge of UNIX/Linux, databases 
  • Experience with scripting, development, DevOps 
  • Experience with cloud technologies such as AWS, Azure, GCP 
  • Excellent in business, written and verbal, communication skills 
  • Self-starter with solid time management and organization skills 
  • Strong interpersonal skills 

 

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