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IT Service Desk Specialist

Date:  Mar 12, 2023

Israel, Petach Tikva

Job Category:  IT
Department:  IT


Who we are:

CyberArk (NASDAQ: CYBR), the global leader in Identity Security, Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets



What will you do:

CyberArk is seeking a full time IT Service Desk Specialist. As an IT Service Desk Specialist you will maintain and provide support of computer systems and networks for the company’s employees around the globe. You will be required to solve technical IT and applications problems, either over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills and ability to work on multiple tasks at the same time.

This role will work as part of the IT Service and Support team but must demonstrate ability to work on activities and projects that he/she will be accountable for with excellent organizational and prioritization skills.

  • Monitoring, maintaining, troubleshooting computer systems and networks problems
  • Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction
  • Min. of 3 years prior experience as an IT support engineer/IT Service Desk Specialist
  • Strong knowledge of Microsoft Windows operating system’ Microsoft Office products, Mac operating system and Mac management
  • Exchange administration (email accounts, distribution lists, shared mailboxes, resources)
  • Active directory maintenance
  • Office 365 and corporate software related support
  • Supporting the roll-out of new applications and hardware
  • Knowledge and experience in supporting development (R&D) teams
  • Ad hoc tasks as needed


What you need to succeed:

  • Excellent communication and customer service skills
  • Able to rapidly establish a good working relationship other colleague
  • Ability to listen and engage with people at all levels in a confident manner
  • Excellent time management skills
  • Team player
  • Hardworking and flexible with the ability to work under pressure
  • Ability to multi-task and with a positive ‘can-do’ attitude
  • Good English
  • Willing to travel abroad once-twice a year
  • can work in flexible hours within a global team






To learn more about CyberArk, visit, read the CyberArk blogs or follow on Twitter via @CyberArkLinkedIn or Facebook.


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