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IT Technician and Support Specialist - Barcelona

Date:  Nov 16, 2022
Location: 

Spain, Barcelona

Job Category:  IT
Department:  IT

About CyberArk: 

CyberArk, the global leader in privileged access management, helps organizations transform their business through improved security and reduced risk. As a trusted partner for thousands of companies around the world, CyberArk consistently sets the bar – driving innovation and helping our customers stay one step ahead of attackers.

 

Job Description:  

CyberArk is seeking a full time IT Technician and Support Specialist. As an IT Technician and Support Specialist you will maintain and provide support of computer systems and networks for the company’s employees around the globe.  You will be required to solve technical IT and applications problems, either over the phone or in person. The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills and ability to work on multiple tasks at the same time. 

This role will work as part of the IT Service and Support team but must demonstrate ability to work on activities and projects that he/she will be accountable for with excellent organizational and prioritization skills. 

 

Role Responsibilities: 

 

  • Installing and setting up laptops, printers, operating systems, and applications (and other necessary equipment) 
  • Supporting the roll-out of new applications and hardware 
  • Handle support tickets within the required SLA and IT service measures and with a high customer satisfaction 
  • Monitoring, maintaining, troubleshooting computer systems and networks problems 
  • Office 365 and corporate software related support 
  • Repair and support equipment as necessary 
  • Act as the security liaison; adhering to the security guidelines and ensuring employees are following the company security policies and procedures. 
  • Image computers according to specification using SCCM/JAMF/MDM 
  • Exchange administration (email accounts, distribution lists, shared mailboxes, resources) 
  • Active directory maintenance 

 
 
Job requirements - a must have: 

  • Min. of 2 years prior experience as an IT support engineer  
  • Strong knowledge of Microsoft Windows operating system’ Microsoft Office products 
  • Working knowledge with both Windows & mac operating systems and management  
  • Experience dealing with the roll-out of IT products across multiple locations in a fast-paced environment 

 

Required Skills: 

  • Excellent communication and customer service skills 
  • Able to rapidly establish good working relationships other colleagues 
  • Ability to listen and engage with people at all levels in a confident manner 
  • Excellent time management skills 
  • Team player 
  • Hardworking and flexible with the ability to work under pressure  
  • Ability to multi-task and with a positive ‘can-do’ attitude 
  • Willing to travel abroad once-twice a year 
  • can work in flexible hours within a global team  

 

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