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Renewal Manager - North Asia (Hong Kong based)

Date:  Mar 15, 2023

Hong Kong, Hong Kong

Job Category:  Sales
Department:  Go To Market

Who we are:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit, read the CyberArk blogs or follow us on Twitter via @CyberArk, LinkedIn or Facebook.


What will you do:

Your main objective is to drive all software maintenance and subscription renewals sales. You will be working in close partnership with various internal teams and/or Channel Partners to identify the list of projects that will expire in the upcoming months and start the process to renew them.  


  • Meet the annual and quarterly renewal targets of your target region
  • Timely follow up with customers and partners on quotation: Ensure customer ‘Renewal Readiness’, identify renewals at risk and take remedial actions
  • Own, drive and manage all assigned software subscription renewals process in collaboration with customers and internal team players to ensure timely and accurate execution
  • Effectively prepare and deliver renewal quotes for maintenance contracts prior to expiration and defend against competitive pressures
  • Good people skills and willing to engage customers directly to build trusted relationships and provide new or additional points of access to an account.
  • Ability to articulate the value proposition and importance for maintaining up to date support
  • Manage high volume of engagements and transactions concurrently
  • Ensure integrity of customers data in the system
  • Support extended sales team in complex deals
  • Work on complex renewals deals involving multiple contracts, co-terming, cross-region elements
  • Article and/or present the value proposition of CyberArk support


What you need to succeed:

  • Ideally 4+ years of renewals experience in Enterprise Software space for the North Asia region (Hong Kong, Taiwan, China), of which 2 years are spent in a Saas IT environment
  • Prior experience of direct account management experience with track record of navigating larger Enterprise accounts
  • Discipline in managing time and monitoring results 
  • Proven track record of success in inside sales 
  • Knowledge of CRM software (preferably Salesforce) 
  • Ability to multi-task and prioritise while achieving sales quota 
  • Works well in a matrix organization 
  • High Energy, Self-Motivated and persistent 
  • Creative problem-solving, strong interpersonal skills and willingness to take the initiative 
  • Excellent written and phone communications skills while leveraging IT and communication tools 



Apply now

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