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Security Services Consultant

Date:  Nov 17, 2022
Location: 

United Kingdom, London

Job Category:  Cloud Services
Department:  Customer Success

About CyberArk:  

CyberArk, the global leader in privileged access management, helps organizations transform their business through improved security and reduced risk. As a trusted partner for thousands of companies around the world, CyberArk consistently sets the bar – driving innovation and helping our customers stay one step ahead of attackers. 

 

Job Description: 

The Privilege Cloud Consultant will be responsible for the delivery and ongoing success of the CyberArk Privilege Cloud customers. 
Privilege Cloud is CyberArk's new “as a service” privileged access security solution. CyberArk is positioning CyberArk Privilege Cloud as a strategic offering that provides customers of all sizes with a cloud-native, SaaS solution to protect privileged access in their organization. 

 

 
The Security Services Consultant will accompany the customer throughout all stages of the deployment life cycle. This includes planning, deploying, consulting, expanding and securing the customer's environment using the solution, while also being proactive and ensuring the success of the customer and future renewals with CyberArk's Privilege Cloud. 

 

Responsibilities: 

  • Plan and execute the Guided Success Plan with the customer, created as a PAS Program for ensuring the customer's success in meeting their Privilege Access Management goals 
  • Deploy and configure with the customer the On-Premises Components, and integrate the Service with the customer's environment 
  • Guide the customer through both Privilege Access Management and Security best practices aimed at rapid risk reduction in the Customer Environment 
  • Periodically work with the customer post deployment to customize and execute PAM programs in order to increase adoption, usage, security and success of the customer 
  • Collaborate with R&D and Product Management on Service Usage, User Experience, Automation, and other topics, influencing the product roadmap 
  • Processing and analyzing customer and product usage data in a SaaS environment for the benefit of both customers and CyberArk 
  • Proactively engage with customers and ensuring their success, directly contributing to renewals and customer expansion with CyberArk 
  • Assist Privilege Cloud customers with Service Requests and technical issues 
  • Collaborate with Sales, Marketing, R&D, and Product Management to refine and continuously improve the Guided Success plan, ensuring that it meets the needs of the customers

 

Requirements: 

  • 3+ years of professional work experience as part of an enterprise software company or systems integrator 
  • 2+ years experience at a SaaS provider in a customer facing technical role (implementation, customer success) 
  • Experience setting up and installing software on both Windows and Unix platforms 
  • Experience with Active Directory, IDP systems 
  • Ability to understand critical issues and bring appropriate resolution to complex problems 
  • Ability to anticipate risks and devise solutions in the moment 
  • Ability to understand Enterprise customers and their needs 
  • Excellent organizational skills 
  • Excellent communication skills and extensive experience working with clients and partners. 
  • Strong written and verbal communication skills 
  • Security software or internal IT security experience a plus 

 

#LI-PS1

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