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Senior Manager Service Reliability Engineering

Date:  Sep 9, 2023


Job Category:  R&D
Department:  Product & Technology

Who we are:

CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook


What you will do

CyberArk is seeking a Senior Manager Service Reliability Engineering looking to bring their knowledge, excitement, and energy to the team. If you have worked in the cloud leading teams solving scale and process, bringing visibility and maturity to your organization we want you on the team! Driven and excited to innovate is what we need all while allowing you to grow professionally and creating strong relationships that will last a lifetime. 


What you need to succeed:

  • Scale, manage and build a high velocity, high-impact team within the Cloud Engineering organization 
  • Key responsibility for the reliability and performance of our 24x7x365 mission critical services and systems. 
  • Drive the objectives associated with Incident/Problem Management; such as customer communication and Root Cause Analysis reports. 
  • Ensure the overall success of Infrastructure Automation Engineer-centric operations within CyberArk.  
  • Provide team leadership to team responsible for infrastructure architecture, scaling its capacity to meet the demands, optimize performance/cost, and overall compliance.                                
  • Provide direction around operational process, tooling, visibility, and other business-aligned initiatives. 
  • Provide team utilization reports for visibility into the team’s performance and resource availability 
  • Ensure cloud-based architectures meet availability and recoverability requirements 
  • Deep understanding of the latest tech solutions, trends, and ability to dive into the details of the architecture as needed. 
  • Provide coaching and career development to team members and build trust 
  • Work with the Team Leads within the group to identify areas of improvement, prepare architecture road maps, and advocate to the Product Management group. 


How will you stand out from the crowd:

  • B.S. in Computer Science or equivalent experience  
  • Ability to think and lead at a high level, but also capable of working hands on  
  • Minimum 7 years experience with AWS 
  • Minimum 10 year of leading technical teams (minimum 10 engineers) 
  • Minimum 5 years' experience leading managers or leaders and must have managed at least 2 managers 
  • Minimum of 10 years of experience with systems engineering and software development  
  • Solid understanding/experience of web services, databases and relating infrastructure/architectures  
  • Excellent Troubleshooting Skills  
  • Experience supporting enterprise-level SaaS products (minimum 10 years' experience with) 
  • Prior experience with SCRUM/Agile methodologies Proven ability to effectively work with cross-functional teams.  
  • Security Experience a plus 


CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 


We do not offer Visa Sponsorship at this time.


The salary range for this position is $150,000 –- $240,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.



Apply now

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